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T
Trent5E59
Participant
May 12, 2021
Question

Trying to upload a PDF file to Simpro with issues

  • May 12, 2021
  • 1 reply
  • 1792 views

Hi, I have just purchased an updated subscription to Adobe Acrobat DC and am trying to upload a PDF file to my Simpro Software program, however - every time I try by different means - it is coming up with an error message saying:

The uploaded file is not supported, please disable PDF Compression in the PDF creator and try again

 

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1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
May 12, 2021

Did you created the PDF in Adobe Acrobat Pro and by "trying to upload" do you mean trying to upload the PDF as a file attachment for an email in simPRO?

 

OR,

 

Are you trying to import and extract data from the PDF into a simPRO application?

 

Please clarify the workflow that you're trying to achieve.

 

Have you checked with the simPRO helpguide to see if you've  missed any steps:

 

See here:

 

 

 

There seems to be a lmit of 80MB  per upload , but I may be misinformed.

 

Specifically, see this part of the helpguide above:

 

Additionally, attachments associated with customers, employees, contractors, site, suppliers, pre-builds, catalogue, and plant & equipment items do not have an option to Attach to Emailas you cannot email those directly to the client associated with them.

 

 

Is this the software that you're using?

 

I want to make sure that I posted back the correct information.

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