Trying to use Acrobat Reader but can't log off of Pro account

Question

I am wanting to open Acrobat Reader, but I have an old Acrobat Pro account. When I open reader, a pop up opens to start a free trial and I can't move past that without the application immediately shutting down.  I cannot even get to the main screen to see if I can logout or anything else.  I tried to re-download the reader app.  It says the app is already downloaded, but when I try to open acrobat, same cycle commences.

Amal. · Answer

Hi @Dana31876177ic72

Hope you are doing well and thanks for reaching out.

The 64-bit application is a unified application for Acrobat and Acrobat Reader. The default installation location is C:\Program Files\Adobe\Acrobat. If you have installed Acrobat Reader 64-bit and you purchase an Acrobat subscription, the Acrobat Reader 64-bit application will upgrade to become a fully functional Acrobat 64-bit application.

To stop the Acrobat Reader 32-bit application from automatically upgrading to the 64-bit version, create the following registry key as described here https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html before the first launch of the application

Hope it will help

Regards

Amal

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