Turning off "Documents as new Tabs" breaks "combine PDFs"

Forum|Forum|7 years ago
August 20, 2018
3 replies
1908 views

Windows Enterprise 10

7th Gen i7, 16GB RAM

Acrobat DC (latest patch installed)

Because of the type of work I do, I need individual windows for each open PDF. I am constantly working between two applications while constantly opening and closing files, I need the window to disappear to immediately give focus back to the application behind it...

by Turning off "Open documents as new tabs in the same windows" causes the Windows Explorer right-click "combine PDFs" to fail to execute properly(at all?). Especially if you have documents open, and even more often if you have all of those open documents minimized. if you bring one of the document windows up to the foreground, you have about a 1 in 3 or 5 chance of it working. Even having the tools >> combine PDFs up, dragging PDFs into the interface will fail (opens the PDFs as individual documents instead). Only by exiting DC entirely and re-attempting a "right-click combine PDFs" will it reliably go into the proper "combine PDFs" tool and load the files.

Create PDFs

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E

EdwardB-CCSDAuthor

Inspiring

Rebooting has no effect. Latest patch from CC installed

Acrobat Pro DC 18.011.20058

"Combine PDFs" via the Windows Explorer right-click dialog work just fine when Acrobat is set as a "tabbed" application. Turn off tabs, and I assume it is supposed to be opening a new window to start the "Combine PDFs" tool, but it isn't.

Adorobat

Participating Frequently

Hi EdwardB-CCSD,

Could you try repairing Acrobat using "Repair installation" option under Help menu, reboot the machine after repair and check.

Also, try creating a new user account on the machine, login into that account, launch Acrobat from there and check

-Shivam

Adorobat

Participating Frequently

Hi EdwardB-CCSD,

As per the issue description mentioned above, you are facing issue when combining files in Acrobat, is that correct?

Try rebooting the machine once if you haven't already and check if that helps. If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

E

EdwardB-CCSDAuthor

Inspiring

Adorobat ?

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