Two Different Payments was Charged

Question

Hello,

I have a billing issue with my Adobe Acrobat subscription. Currently, I am being charged two different amounts: 319 Turkish Lira and 904 Turkish Lira. Upon checking my active account, I verified that I am paying 319 Turkish Lira, which is the correct subscription. However, I could not find any active payment plan on my other Gmail accounts for the 904 Turkish Lira charge.

I suspect that the second charge may be linked to an account associated with my previous work email, which I no longer have access to.

Could you please help me with the following?

Confirm if the second charge is connected to my previous work email.
Provide guidance on how I can remove or cancel the account associated with this charge.

Your assistance in resolving this matter would be greatly appreciated. Please let me know if you need any further details.

Thank you for your help.

Best regards,
Enes

JR Boulay · Answer

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through Twiter: @AdobeCare - https://twitter.com/AdobeCare
If the chat window fails to open, then use a different device.
There is no email support, so beware of scammers.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded