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Participant
April 18, 2019
Question

Two Property Boxes --> One will not move and blocks toolbar

  • April 18, 2019
  • 1 reply
  • 566 views

When a Text Box is created, the Property Box in the green oval is created (see screen capture below).  The Property Box in the red oval is toggled on and off with Ctl E.

I cannot move or get rid of the Property Box in the green oval by any ordinary means.  Ctl e does not work on the Property Box in the green oval, it does on the Property Box in the red oval.

If I move/resize the Acrobat window, the Property Box in the green oval will go away until a new Text Box is created.

I can change/control the text properties using either Properties Box.  Changes made in one box reflects in the other box.  The Property Box in the green oval blocks the toolbar and data in the document and is a real nuisance.  How can I get rid of the Property Box in the green oval so that I can use the Property Box in the red oval.

Using Acrobat Standard DC on a Lenovo ThinkPad T460s.  IT department keeps all programs revisions up-to-date.

Thanks!

This topic has been closed for replies.

1 reply

Legend
April 18, 2019

What is the specific version of Acrobat installed - not "up to date" please.

Participant
April 18, 2019

The answer to your specific question is Version: 19.10.20099.322322.  Additional information is below.

Thank you

Account Detail:

  User Rights: Regular

  User Account Control: Default

  Process Integrity: Medium

  Profile Type: None

Acrobat Detail:

  Sandboxing: Off

  Captive Reader: No

  Multi-Reader on Desktop Support: Off

Applications Installed:

  Office Version: Office 2016 32-bit

Available Physical Memory: 4194303 KB

Available Virtual Memory: 3853152 KB

BIOS Version: LENOVO - 0

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Version: 11.00.14393.0 (rs1_release.160715-1616)

    Creation Date: 2018/02/23

    Creation Time: 6:12:57 AM

Default Mail: Microsoft Outlook

    mapi32.dll

    Version: 1.0.2536.0 (rs1_release.160715-1616)

    Creation Date: 2016/07/16

    Creation Time: 6:42:48 AM

Display Detail:

  Screen Width: 1920

  Screen Height: 1080

  Number of Monitors: 3

  Number of Mouse Buttons: 16

  Has Mouse Wheel: Yes

  Has Pen Windows: No

  Double Byte Character Set: No

  Has Input Method Editor: Yes

  Inside Screen Reader: No

Graphics Card: Intel(R) HD Graphics 520

    Version: 21.20.16.4534

    Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

    Version: 19.10.20099.322322

    Creation Date: 2019/03/25

    Creation Time: 4:43:56 PM

Locale: English (United States)

Monitor:

    Name: Intel(R) HD Graphics 520

    Resolution: 1680 x 1050 x 60

    Bits per pixel: 32

Monitor:

    Name: Intel(R) HD Graphics 520

    Resolution: 1920 x 1080 x 60

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.14393

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 78 Stepping 3  GenuineIntel  ~2496  Mhz

Session Detail:

  Boot Type: Normal

  Is Shutting Down: No

  Network: Available

  Inside Citrix: No

  Inside VMWare: No

  Remote Session: No

  Remote Control: No

  Using JAWS: No

  Using ZoomText: No

  Using Windows-Eyes: No

  Using NVDA: No

System Name: E003279

Temporary Directory: C:\Users\dwinn\AppData\Local\Temp\

Time Zone: Central Standard Time

Total Physical Memory: 4194303 KB

Total Virtual Memory: 4194176 KB

User Name: dwinn

Windows Detail:

  Tablet PC: Yes

  Starter Edition: No

  Media Center Edition: No

  Slow Machine: No

Windows Directory: C:\WINDOWS

Installed plug-ins:

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api

    Version: 19.10.20099.322322

    Creation Date: 2019/03/25

    Creation Time: 4:44:08 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api

    Version: 19.10.20099.322322

    Creation Date: 2019/03/25

    Creation Time: 4:44:08 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api

    Version: 19.10.20099.322322

    Creation Date: 2019/03/25

    Creation Time: 4:44:08 PM