I just checked and the double task bar icon issue is not happening with Adobe Acrobat 2025.001.20756 and Windows 24H2 OS Build 26100.6901, at least for now.

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Nicolás38663242yeb6

Participant

It's funny because the OP is from December 2023. We are about to accomplish 1 year of waiting to fix this issue.

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Václav22266878z71m

Participant

Its time to switch another product PDF-XChange...

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christopherG_work

Participant

Same issue - October 2024 and they still haven't even responded or addressed this. It's infuriating. I open and close PDFs all day long reviewing tax returns and it drives me insane that names of files still show up in the taskbar after they're closed, and the file that is open has double icon, taking up real estate in my task bar. FIX THIS ADOBE!

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markus_2516

Participant

Same issue here.... 😞

Viatoris

Participant

Any update on when Adobe is going to fix that?

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cube1

Participant

You would think between companies like Adobe and Microsoft with an issue with their flagship products that affects so many people, they would be able to come up with a solution by now.

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GHS Quincy

Participating Frequently

"LOL" - Intuit

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GHS Quincy

Participating Frequently

I have this issue on a computer that was recently upgraded from Windows 10 to Windows 11, version 23H2.

We are still using perpetually licensed Acrobat Standard 2020. Is anyone who has reported this problem using an Acrobat DC subscription? If we're all using perpetually licensed software, I wonder whether this issue is known and intentionally neglected.

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Toby27829447go4sAuthor

Participant

I am not an expert in any way on this but I pay a monthly fee - around $20.00 per month - for my Adobe subscription. Is that different from the the perpetually licensed Acrobat Standard 2020? When I look at the Help - About it says it is Adobe Acrobat Pro Continuous Release.

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GHS Quincy

Participating Frequently

TL;DR: Yes, your subscription product is not the same as my perpetually licensed product.

A perpetual license is a one-time cost, and it allows you to use the licensed product "forever." However, support for perpetually licensed software typically has a life span. Support for Acrobat Standard 2020 will end on 2025-06-01.

In contrast, a subscription-based license should entitle you to the most recent version of the product and technical support for the product until you stop renewing the subscription. As soon as you stop paying, though, the product stops working.

The inclusion of a year or a version number in the name of a product or is a good indication of perpetual licensing.

Do you have this issue with your version of Acrobat Pro?

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mir0mik

Participant

Hi, I have the same issue... Also if you close some for the tabs in viewer they are still present on the taskbar...

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Nicolás38663242yeb6

Participant

I still have the same problem... any solution so far?

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Toby27829447go4sAuthor

Participant

Still a problem for me. I am looking for a replacement for Abobe now as they don't seem to care to fix this issue.

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Steven37095441kcho

Participant

I also have the same annoying problem. This wasnt the problem for Windows 10 but is on Windows 11. I even uninstalled the program and reinstalled it and the problem still persist.

The most annoying parts are 1) the "ghost" icon doesnt do anything when clicked, 2) if two files are opened and moved to different window, the two files shows up (also ghost item doesn't do anything) BUT when one of the file is closed, the ghost icon persist (even after the file is closed!). So if I had 4-5 PDFs opened and moved them from one window to another and closed some files when not needed, the files i closed is still showing up as a ghost icon.

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Radoslaw36326671fa47

Participant

Totally annoying, Adobe fix this! You're getting PAID for this software.

Abambo

Community Expert

Totally annoying, Adobe fix this! You're getting PAID for this software.

By @Radoslaw36326671fa47

Did you check this with microsoft. The taskbar settings are OS settings.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

That's an OS "issue". RMB on the taskbar:

ABAMBO | Hard- and Software Engineer | Photographer

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Toby27829447go4sAuthor

Participant

Thank you so much for the reply and the suggestion. Unfortunatly, changing the setting of Combine buttons on other taskbars to Never didn't help.

The only thing I found that made a difference is to set the option "When using multiple displays, show my taskbar apps on.." to the option of All taskbars.

I really don't like to do that becuase I like to have the taskbar icon only on the taskbar where that app is open, not all of them on all displays. Any other suggestions?

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Pieter344000355wa1

Participant

I also had this very annoying issue and 'fixed' it by using StartAllBack (which modifies the Windows taskbar).

But a genuine solution should be provided. I'm not even sure it this is an "OS issue'" since it doesn't presents itself with other tabbed software...

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