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Participant
March 17, 2022
Question

Unable to access Adobe PDF without being signed in

  • March 17, 2022
  • 2 replies
  • 343 views

Hello

 

For a short period of time I tried a paid version of Adobe to use on their PDF viewer (which required creating an Adobe account) but since ending said trial, I've logged out of Adobe only to be prompted to sign back in every time I open a PDF and for the application to automatically close when I close the sign in window. Is there any way to prevent this problem aside from being continually logged in even though I didn't need any login before trying a paid service?

 

Blane

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    March 17, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    Peru Bob
    Community Expert
    Community Expert
    March 17, 2022

    You need to uninstall and also cancel the trial:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html