Unable to Access Adobe Sign
I recently purchased an Adobe Acrobat Pro subscription. This is a personal account. When my account was created, something didn't happen correctly on the back end and I am unable to access Adobe Sign. All attempts to use the eSignature features in Acrobat Pro tell my access denied and to contact my administrator. But this is a personal account.
If I try to access Preferences - Adobe online services - E-signing Settings, I get a "NO_SIGN_USER" error and it says auth.services.adobe.com refused to connect. If I try to login to the Adobe Acrobat Sign webpage, it says invalid password. If I try to reset the password from that page, I get an email that says there is no Adobe Acrobat Sign account associated with that email address.
If I try to chat with your AI bot, it just tells me Adobe Sign is not included with Adobe Acrobat Pro personal which is just false. Please help me get the e-Signing working on my account. It is the only reason why I bought the account nearly a month ago and I haven't been able to use it.
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