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PAGjohnny
Participant
November 20, 2023
Answered

Unable to access the email function for PDF

  • November 20, 2023
  • 1 reply
  • 996 views

Running Adobe Acrobat Pro 23.6.20380.0 on Ventura 13.6.1 and trying to send the PDF document I'm looking at by selecting the envelope in the upper right corner.  When I do this all I get is a blank bubble. Same thing happens if I selectthe Link button.

 

I am signed in under may account and the account is active.  This has worked for thousands of documents and today it has decided to stop working.  I realize I can save the docment and attach it manually, bt I'd like to know how to get this working again.

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi PAGjohnny,

     

    Thank you for reaching out.

     

    Please try once rebooting the Mac and check if the feature works. If not, try reinstalling using the following steps: 

    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

     

    If the issue still occurs, we may require the logs for the workflow to further investigate this issue.

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    1 reply

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    November 21, 2023

    Hi PAGjohnny,

     

    Thank you for reaching out.

     

    Please try once rebooting the Mac and check if the feature works. If not, try reinstalling using the following steps: 

    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

     

    If the issue still occurs, we may require the logs for the workflow to further investigate this issue.

    Let us know how it goes.

     

    Thanks,

    Meenakshi

      P
      PAGjohnnyAuthor
      Participant
      November 22, 2023

      I re-installed the the application, then uninstalled and reinstalled a second time and it seems to have fixed the issue.  Thank you Meenakshi.

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      November 24, 2023

      Hi PAGjohnny,

       

      You are welcome! I am glad to know the issue is resolved.

      Let us know if we can be of any further help.

       

      -Meenakshi

       

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