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BQ82
Participant
January 8, 2025
Question

Unable to apply my saved e-signature.

  • January 8, 2025
  • 1 reply
  • 660 views

Hello there, 

Until yesterday, I was able to apply my saved e-signature to saved copies of my PDF's. 

I see my signature in the column, but I am unable to access it to drop onto my document.

Anyone able to provide clarification?

Thanks in advance.

 

PS: Yesterday, I did have issues with PDFs not opening on one of my lap tops (I file share through MS), and Adode tech support had to make some changes to laptop settings. I'm afraid the whole document (PDF's) now look like they are coming from a server, as all my presets have changed and the PDFs themselves look different when opened. 

1 reply

R
runcat
Inspiring
January 14, 2025

I'm having the same issue. Along with the share button not working. Have uninstalled and reinstalled Acrobat, and no luck. Following ...

B
BQ82Author
Participant
January 16, 2025

When I tried to uninstall and reinstall it twice, it froze the second time, and I was prompted to contact Adobe support. Despite the fact that the new PDF version is terrible, their tech support was able to get it to work by taking over my laptop and making a number of adjustments.

Regarding my signature, I was confused by the new appearance and was only able to sign it after flattening the PDF. I still detest the new version and would go back to the previous one, but I am afraid it would ruin everything again.

 

I hope this helps

 

P.S. If anyone knows how to get in touch with Adobe support without being prompted by one of their software problems, please share.

AnandSri
AnandSri
Legend
January 28, 2025

Hello!

 

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
For more information, see this: https://adobe.ly/4hui2Wj;

 

For future reference, you can see these articles and discussions: https://adobe.ly/4hui3JR

https://adobe.ly/3PXFjnC

https://adobe.ly/4hui5RZ

 

I hope this helps.

Thanks,

Anand Sri.

 

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