Question
Unable to Cancel Acrobat Pro Trial
Hi, I need an Adobe Staff member to manually cancel my Acrobat Pro free trial immediately.
My trial is expiring, but when I log into the Adobe Account Portal under "Plans and payment," the dashboard is bugged. It only says "access your apps and services" and completely lacks the "Manage Plan" or cancellation buttons.
I have already tried:
- Logging in via an incognito window.
- Switching to a completely different web browser.
- Accessing the portal via a mobile browser.
- Using the Virtual Assistant Chat (which automatically times out and closes the session before and after linking me to a live representative saying "conversation has ended" before connecting) + a VAC to give me a cancelation link which when clicked on says “We are unable to process your request”
Since the user interface is completely broken on Adobe's end and the chat system is failing, I cannot cancel this online. Please have an employee review my account backend and cancel this trial before I am wrongfully billed. Thank you.
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