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Participant
April 11, 2024
Question

Unable to cancel subscription option

  • April 11, 2024
  • 1 reply
  • 370 views

I've been getting the message "We've received payment for your new formula. You'll soon be able to manage it." . But I'm about to exceed the 7-day trial period and I'd like to cancel my subscription.

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1 reply

Karl Heinz  Kremer
Community Expert
Community Expert
April 11, 2024

You need to get in touch with Adobe's customer support to resolve all billing and subscription issues. We do not have access to Adobe's billing system. 

 

https://helpx.adobe.com/contact.html