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Energetic_Sunshine8467
Participant
May 28, 2025
Answered

Unable to clear Fill & Sign stored text

  • May 28, 2025
  • 1 reply
  • 564 views

I've tried several times to clear the signature & initials from the "Fill & Sign" but it will not clear when clicking the x. How do I remove the saved information? 

Correct answer AnandSri

Hello!

 

I hope you are doing well, and thanks for reaching out.

 

Acrobat stores your last-used Signature and Initials so you can click “Sign” without re-creating them, but you can delete them:

  1. Open All Tools → Fill & Sign, then click the Sign button (pen icon).
  2. You’ll see your saved Signature(s) and Initial(s) listed. Hover over each one and click the ”–” (minus) icon next to it to delete, or the X icon.

Restart the app and check.

 

Are you on a Windows machine or a Mac, and what is the version? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. 

 

You can also reset the app preferences to default. See this article for the steps: https://adobe.ly/3FoGFX8

 

Let us know how it goes.

Thanks,

Anand Sri.

1 reply

AnandSri
AnandSriCorrect answer
Legend
May 28, 2025

Hello!

 

I hope you are doing well, and thanks for reaching out.

 

Acrobat stores your last-used Signature and Initials so you can click “Sign” without re-creating them, but you can delete them:

  1. Open All Tools → Fill & Sign, then click the Sign button (pen icon).
  2. You’ll see your saved Signature(s) and Initial(s) listed. Hover over each one and click the ”–” (minus) icon next to it to delete, or the X icon.

Restart the app and check.

 

Are you on a Windows machine or a Mac, and what is the version? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. 

 

You can also reset the app preferences to default. See this article for the steps: https://adobe.ly/3FoGFX8

 

Let us know how it goes.

Thanks,

Anand Sri.

E
Energetic_Sunshine8467Author
Participant
May 28, 2025

Thank you so much! This resolved my issue.


Jamie Trovato

[Personal information has been removed by an Adobe employee and a moderator. Please refrain from sharing any personal information on public platforms. If you are replying via email, ensure that personal details in your email signature are removed before posting.]

AnandSri
AnandSri
Legend
May 28, 2025

Hello Jamie!

 

I'm glad to hear that it worked, and I'm happy to help. Feel free to reach out if you need any assistance.

 

Thanks,

Anand Sri.

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