Unable to communicate with Adobe

@renzo_5491 So, are you using an old company's computer? If this is an old company computer, or even a personal one where you previously logged into an Adobe app for work, Adobe stores "Identity Tokens" deep in your system files. When you started the new trial, the installer likely scanned for existing Adobe credentials and "auto-filled" or linked to the old Enterprise ID instead of the new personal one you just typed in.

I know exactly how you feel because I used my personal computer as a my work computer, and I had a similar incident just a couple of months ago. When you go to account.adobe.com, try entering your personal email. A screen will asking you to choose between:

• Company or School Account
• Personal Account

Choose Personal Account. Many users accidentally click "Company" because they see their old firm's name, which locks them into the inactive account. Don't do that!

or if you prefer, you could close Acrobat, and use Adobe Cleaner Tool (https://helpx.adobe.com/ca/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html) and wipe every trace of the old licenses, data, bits from your computer. Run the cleaner tool, and select "Remove All" or specifically "Acrobat." I would take it ven ne step further, and look for preferences on your computer, and remove any Acrobat or better yet, Adobe preferences to the trash. Make sure you empty that trash can too! Then restart your computer. New preferences will be created. Go back to either Creative Cloud Desktop to down the latest Acrobat, don't use the previous version, and reinstall using only your personal email address.