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Participant
March 14, 2018
Answered

unable to convert pdf files to word

  • March 14, 2018
  • 2 replies
  • 2172 views

Although I have a fully paid-up account, I am unable to convert pdf files to word. It keeps offering me the pricing package page even though my account is recorded and listed.

Moderator: title changed

This topic has been closed for replies.
Correct answer Tariq Dar

Hi Normanb,

Sorry for the delay in response.

I checked your account with the email ID you are logged-in on forums. I couldn't see anything but Adobe Export PDF service, with this you won't be able to convert a file to PDF format. You may check FAQ for Export PDF: FAQ | Adobe Export PDF, Document Cloud

To convert files from different formats to PDF format, you need either Acrobat Pro/Standard or you can have Convert/PDFPack service.

FAQ | Adobe PDF Pack

Feel free to update the discussion if you have further questions.

-Tariq Dar

2 replies

Tariq DarCorrect answer
Legend
May 11, 2018

Hi Normanb,

Sorry for the delay in response.

I checked your account with the email ID you are logged-in on forums. I couldn't see anything but Adobe Export PDF service, with this you won't be able to convert a file to PDF format. You may check FAQ for Export PDF: FAQ | Adobe Export PDF, Document Cloud

To convert files from different formats to PDF format, you need either Acrobat Pro/Standard or you can have Convert/PDFPack service.

FAQ | Adobe PDF Pack

Feel free to update the discussion if you have further questions.

-Tariq Dar

July 19, 2022

Mr. Normanb was asking to convert PDF to Word and not Word to PDF. I also face the same problem, I am not able to get a good good conversion from PDF to Word. Any help to solve this would be great or else I may consider stop using Acrobat Adobe Pro.

Thank and Best Regards

Thomas Peter

Meenakshi_Negi
Legend
July 19, 2022

Hi Thomas,

 

Thank you for reaching out.

 

Could you please let us know the issue that occurs? Does this happen with a particular file?

Please share both the PDF and the Word file created.

Share the application and OS version you are using.

 

Thanks,

Meenakshi

jane-e
Community Expert
Community Expert
March 14, 2018

Can you please show a screen shot of the error message, including the title bar of the application window?