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Bill_broek
Bill_broek
Participant
February 5, 2017
Question

Unable to convert PDF to word, sign in error

  • February 5, 2017
  • 1 reply
  • 235 views

Conversion of PDF file to word on my Mac. I sgn in to use the facility correctly I believe but when I press the convert button it comes back with the message  'incorrect sign in '. What am I doing wrong or what should I do ?

Message was edited by: Bill Broekhuizen This is a question

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
February 6, 2017

Hi Billbroek,

I hope that you are signed in Adobe Reader using the same email address that you have registered on Adobe.

I see that you have subscription for Export PDF service.

  • Launch the Adobe Reader> Help >Check for email
  • Sign out and Sign in back using your Adobe I.D

For testing purpose try converting the PDF online by logging on http://cloud.acrobat.com/  and see if that works.

if it still doesn't help, then-

Uninstall the application using cleaner tool-http://labs.adobe.com/downloads/acrobatcleaner.html

And reinstall it-Adobe Acrobat Reader DC Install for all versions

Regards,

Akanchha

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