Unable to digitally sign document after adding signature appearance.

Forum|Forum|5 years ago
April 20, 2021
1 reply
3027 views

I was experimenting with creating a couple of new signature appearances in Adobe. Now, after doing this, I cannot digitally sign documents. After drawing a signature field and selecting the digital ID, I am directed to the next window where you would select an appearaance. Whether I select the standard appearance or one of the custom appearances, I am unable to sign the document. Clicking the 'sign' button does nothing. The 'Sign As' window briefly "flashes" when pressing the button but nothing happens. The same behavior presents itself in both Acrobat DC and Reader.

Security digital signatures and esignatures

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ls_rbls

Community Expert

What happens if you click on "Help"-->>> "Repair Instalation"?

Other than that, when you say that "After drawing a signature field" are you referring to trying to adding a signature field using the "Fill & Sign" tool or are you referring to using the "Certify" tool?

C

centurymantraAuthor

Participating Frequently

I am using the Certificates tool to sign.

The repair installation option did not resolve the issue.

Thanks.

ls_rbls

Community Expert

Sorry, I meant Certificates tool (not Certify), thank you for spotting that.

I forgot to ask, what type of certificate(s) are you trying to use; a self-signed digital certificate or a certificate that was issued to you at work that requires additional downloading and configuration of root certificates from a trusted root certification authority?

In both cases, however, you may need to check if you've missed a few steps before being able to create an signature appearance.

For example, how the certificate will be used for encryption (for signing, accessing webmail or restricted websites, or all of those actions), must be defined first.

This is done through "Edit"--->>>"Preferences"--->>> "Signature".

The two areas of interest under the "DIgital Signatures" section are:

Creation & Appearance --->> click on the "More..." button. The "Creation amd Appearance Preferences" dialogue window will open. See the section "Creation" and verify from the dropdown menu "Default Signing Format" you're currently using and if it needs to be changed. Then below in that same dialogue window, see the Appearances" section. Click on the "New" button to create the desired signature appearance.

Identities & Trusted Certificates --->> click the "More..." button, then on the "Digital ID and Trusted Certifocate settings" dialogue window that will open up, select Windows Digital IDs --->> "Certifcate Details"-->>> go to the "Trust" tab of the certificate viewer window dialogue box and click on the button "Add to Trusted Certificates", then click OK.

If none of these steps help, can you confirm if this is happening with every PDF document that you try to sign using the Certificates tool, or is this happening with just one particular PDF?

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