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Participant
Feb 18, 2025 11:16 AM UTC
Question

Unable to digitally sign PDF

Hi

I have been a digital certificate holder for over six years, successfully installing it on a new laptop every two years. A couple of months ago, I replaced my old laptop with a new one (IdeaPad Pro 5 14' R7 - Windows 11 Home - 16GB - 512GB). However, unlike previous cases, I am unable to digitally sign documents.

My certificate appears under Adobe's "Identities & Trusted Certificates", but when I attempt to digitally sign a document, it does not appear in the list of available certificates. The installed Adobe version is as follows:

 

I have tried repairing and reinstalling the application. I have also tried to make more attempts to import the digital certificate. But the issue persists.

I reached out to the certificate issuer, FNMT, for support, but they stated that this is an issue that needs to be resolved by Adobe.

I would appreciate your assistance in identifying and resolving the problem.

 

Best regards,
Paolo

7 replies

paolo_leoAuthor
Participant
Feb 26, 2025 7:41 AM UTC

Good morning community, 

Are there other suggestions to fix my problem?

 

 

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try67
Community Expert
Community Expert
Feb 18, 2025 1:28 PM UTC

Maybe it expired? From my experience that happens every 5 years or so.

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paolo_leoAuthor
Participant
Feb 18, 2025 5:37 PM UTC

Hi Try67,  the certificate is still valid, actually I'm using the old laptop only to digitally sign.

 

 

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try67
Community Expert
Community Expert
Feb 18, 2025 5:45 PM UTC

How did you copy it to the new computer, exactly? Did you try downloading it again from the FNMT's website?

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