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L
lymos
Participant
October 16, 2023
Question

Unable to install Acrobat. Error code: 136

  • October 16, 2023
  • 1 reply
  • 791 views

Hey. Does anyone know how to solve this without reinstalling the whole Creative Cloud and all the other apps with it? I don't have any other PDF reader installed.

 

Here is the error log:

Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...


-------------------------------------- Summary --------------------------------------

 - 0 fatal error(s), 2 error(s) 



----------- Payload: Adobe Acrobat 23.6.20320.0 Adobe Acrobat\Setup.exe_23.006.20320 -----------

ERROR: DW071: 

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1601

-------------------------------------------------------------------------------------

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 16, 2023

    Hi @lymos 

     

    Hope you are doing well.

     

    Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

     

    Let us know if you experience any trouble and need more help.

     

    Regards
    Amal

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