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Jason31537878g5ft
Participant
August 7, 2023
Question

Unable to install Acrobat Reader

  • August 7, 2023
  • 1 reply
  • 489 views

I'm unable to install Acrobat Reader I get a message that reads 'Application initialization error'. I've tried the troubleshooting steps here https://helpx.adobe.com/acrobat/kb/troubleshoot-reader-installation-windows.html and still get the same error. I'm on Windows 10. Is there anything else I can try?

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    1 reply

    Amal.
    Amal.
    Legend
    August 7, 2023

    Hi @Jason31537878g5ft 

     

    Hope you are doing well, and thanks for reaching out.

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
    https://get.adobe.com/reader/enterprise/

     

    Regards
    Amal

      J
      Jason31537878g5ftAuthor
      Participant
      August 7, 2023
      Hello Amal,
      I ran the uninstaller and restarted my PC but still get the same error
      message. Anything else I can try?
      Amal.
      Amal.
      Legend
      August 8, 2023

      Hi there

       

      Please go through the help page https://helpx.adobe.com/acrobat/kb/fix-install-download-reader.html and see if that works.

       

      Also, try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

       

      ~Amal

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