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ilker_9911
Participant
February 5, 2026
Question

Unable to install Acrobat Reader in Windows 11

  • February 5, 2026
  • 4 replies
  • 141 views

I uninstalled Acrobate reader then downloaded intall file of latest version ( 25.001.21111), I start installation. It seems completed successfully but there is no any software in the pc. I tried this 4-5 times. I also tried 2025.001.20997 it also didn’t work. Can you help please?

    4 replies

    LGJ86
    Participant
    February 9, 2026

    Me too. Having the same problem. Did all the ways mentioned, but after reinstall, cant locate the software in the pc. Any other solution?

    RazaWorks
    Participant
    February 5, 2026

    If you’re unable to install Adobe Acrobat Reader on Windows 11, there are a few reliable steps that usually resolve the issue:

    1. Clean up any previous installs first
      Use the Adobe Acrobat/Reader Cleaner Tool to fully remove leftover files and registry entries from old or corrupted installations. After it finishes, restart your PC before trying the installer again. This often fixes installation blocks related to leftover remnants.

    2. Download a fresh installer
      Don’t reuse an old installer that might be corrupted.
      Download the latest 64-bit installer directly from Adobe and then right-click it → Run as administrator. This ensures proper permissions during setup.

    3. Disable antivirus/firewall temporarily
      Some security software interferes with installation. Temporarily turning it off (for only the install process) can help — then re-enable it when done.

    4. Check Windows updates & system requirements
      Make sure Windows 11 is fully up to date. Missing critical updates can block installs.

    5. Optional fallback: Microsoft Store version
      If the web installer fails, try installing Adobe Acrobat Reader from the Microsoft Store — in many cases it installs cleanly on Windows 11 where the web installer stalls.

    creative explorer
    Community Expert
    Community Expert
    February 5, 2026

    @ilker_9911 that’s super weird?! I literally on the weekend been installing Adobe on my wife’s new PC, and had no issues. 

    First since, you have tried 4-5 times, let’s do a clean sweep here, by downloading Adobe Cleaner Tool first, and remove any old remnants or corrupted installation files. https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

    Once you have cleaned it. Let’s go back and install it, Acrobat Reader, https://get.adobe.com/ca/reader

    This is crucial… do not use any of the previous downloads. Better yet. delete those from your trash. 
    It should only take a few seconds. Or… if you prefer...


    You could download Adobe Creative Cloud Desktop App, and go through and get Acrobat. Or even go through your online account, adobe.com

    m
    Community Manager
    February 5, 2026

    Hi ​@ilker_9911

    Thanks for reaching out, and sorry for the troubled experience. 

    Use this link: https://get.adobe.com/uk/reader/ choose “More download options” just slightly above the download button - small text. 
    Try downloading the installer and check again. Let us know how it works. 

    ~Tariq
     

    ilker_9911
    Participant
    February 7, 2026

    Unfortunately none of above suggestions didn’t work.

    I used “AdobeCreativeCloudCleanerTool.exe” and removed all.

    then installed installer file 2025.001.21111 version. It seems installed properly but there is no any file, folder, app in the pc. 

     

    Even I tried Turkish version 2025.001.20997 (pls see below ss). this is really weird.

     

     

    Community Manager
    February 9, 2026

    Hi ​@ilker_9911

     

    Try using the Acrobat cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 
    Let us know how it works. 

     

    ~Tariq