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victoriam80371240
Participant
January 22, 2019
Question

Unable to install acrobat via creative cloud

  • January 22, 2019
  • 1 reply
  • 599 views

Hi there! I have creative cloud and I have downloaded acrobat multiple times now and everytime when it's done it tells me its installed and then as soon as I want to open it the button says again 'install" as if I didn't just install it. This keeps on happening.. and its not telling me it can't download because of whatever reasons, it doesn't say anything but just keeps on doing what I just explained... How can I fix this? I really need to use acrobat!! Thanks

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1 reply

kglad
Community Expert
Community Expert
January 22, 2019

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

victoriam80371240
Participant
January 23, 2019

I already have that, the problem is that acrobat wont install..

kglad
Community Expert
Community Expert
January 23, 2019

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html