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Participant
December 3, 2016
Question

Unable to install Adobe Acrobat 8 Italian version on new system

  • December 3, 2016
  • 1 reply
  • 651 views

Ciao a tutti, ho acquistato anni fa Acrobat 8 pro e adesso vorrei passarlo su un altro PC. Ho fatto l'accesso al mio account sul sito Adobe per scaricare il programma come avevo fatto già in passato ma hanno incredibilmente rimosso il file e il supporto dice che non hanno più il file d'installazione versione Italiana e quindi sarei costretta a perdere la licenza che ho acquistato. Mi sembra pazzesco e scorrettissimo. Qualcuno ha lo stesso problema o può aiutarmi?

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1 reply

kglad
Community Expert
Community Expert
December 3, 2016

you can expect significant problems trying to install with any new os.  if you use compatibility mode with win os, you may be able to install and achieve some functionality.

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Participant
December 4, 2016

Thank you very much for your answer but the support told me I need the Italian version of installation file. They said that my license number will work only with "Acrobat 8 pro ITA".

kglad
Community Expert
Community Expert
December 4, 2016

if you follow all 7 steps you can directly download a trial here:  Download Adobe CS4 and CS3 Free Trials – Direct Links (incl. AE) | ProDesignTools

and activate with your serial number.

if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies. 

the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 

failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.