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dinom90198625
Participant
May 18, 2024
Question

Unable to install Reader when Acrobat deactivated

  • May 18, 2024
  • 1 reply
  • 239 views

Dear Community,

I am using the wonderful and ever so flawless complete Adobe Cloud suite on all my Windows systems, and I am totally fine with the limit of two activations per user. However, from time to time, I find myself traveling with yet another PC, which also has the entire suite installed but deactivated, as I rarely need to do editing when abroad.

Despite this, I do want to be able to check PDFs. Unfortunately, the system does not allow me to simply use Adobe Reader, as it denies the installation due to Adobe DC already being installed. This is somewhat frustrating and inconvenient—shouldn't the Reader be available on a system even with an inactive license?
Best,
d

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    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 18, 2024

    Yes, it should be, but sometimes when you deactivate Acrobat it "forgets" to switch back to Reader.

    Try uninstalling it, then run this tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), and install it again. Make sure to log into an account that doesn't have an active subscription to Acrobat, though!

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