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Anonymous

Answered

"Unable to locate the Paper Capture recognition service. Your installation may be corrupt"

Forum|Forum|8 years ago
March 28, 2018
7 replies
45506 views

We have been dealing with this issue on one particular employee. She receives this error ("Unable to locate the Paper Capture recognition service. Your installation may be corrupt")

I have tried these fixes but have had no success.

I have fully uninstalled Adobe Acrobat through control panel, with CCLeaner, and Adobe Cleaner.

We also updated the Adobe and did fresh installs and even a repair but it did not fix the issue.

I also tried moving the plugin around specifically the Paper Capture plug in and it still gave the error.

Has anyone had any success with fixing this error?

Thanks!

General troubleshooting

This topic has been closed for replies.

Correct answer divyap69359112

Hi Jamey6588540,

Please follow the steps mentioned in the below link to fix the paper capture service:

Could not access the recognition service when attempting OCR on Windows

Divya

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defaultc6j4j3cvj69d

Participant

The fix isn't linked anymore.

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defaultwv9trr5awbwp

Participant

I have the same problem. The link provided for the purported fix is broken.

D

divyap69359112

Adobe Employee

Hi,

You can try the below link

https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html

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defaultnip2ep46zyaa

Participant

Guy's and Gals, I have ran into this issue before, and again this afternoon. The reason, for me at least, that this happened is because of Multiple OCR Softwares installed on the machine. I uninstalled the "Iris OCR" that came with the HP Printer software and it resumed working immediately.

Hope this helps.

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Luciana246034163i7b

Participant

Great fix!! Thank you!!

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somland

Participant

worked for me too. THANKS!!

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OjaiMan

Participant

Thank you to the genius that figured this out. It worked like a charm. Why didn't Adobe put these DLL files where they can be found? I followed this advice.

Navigate to this folder:

C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\PaperCapture\iDRS15

In there, there are a bunch of .dll files. Copy them.

Go back to the plug_ins folder (C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\) and paste the .dll files in there.

I leanred that the DLL extension means

DLL is a dynamic link library file format used for holding multiple codes and procedures for Windows programs. DLL files were created so that multiple programs could use their information at the same time, aiding memory conservation.