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Unable to open a pdf

Forum|Forum|6 months ago
September 23, 2025
3 replies
206 views

PDF

Correct answer Amal.

Hi there,

Hope you’re doing well, and sorry for the trouble.

Please try the steps below and see if they help:

Press Windows key + E to open File Explorer.
On the left side, look for OneDrive – Personal.
Right-click on it to open the menu.
Select Always keep on this device.
Go back and check your desktop again.

You may also check the correct answer marked in the similar discussion here https://adobe.ly/46ynvHT;

Let us know how it goes.

~Amal

Brad @ Roaring Mouse

Community Expert

Community Expert

This looks like a OneDrive file sync issue.

Community Expert

Community Expert

Are you unable to open any pdfs, or just one? are you getting an error message?

Amal.Correct answer

Legend

Hi there,

Hope you’re doing well, and sorry for the trouble.

Please try the steps below and see if they help:

Press Windows key + E to open File Explorer.
On the left side, look for OneDrive – Personal.
Right-click on it to open the menu.
Select Always keep on this device.
Go back and check your desktop again.

You may also check the correct answer marked in the similar discussion here https://adobe.ly/46ynvHT;

Let us know how it goes.

~Amal

andrek38739828Author

Participant

Thanks, it seem to work, brown box still sitting on the PDF

*Andrè S Krüger*