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Participating Frequently
March 16, 2020
Answered

Unable to open a PDF document previously accessed

Hello, I have been trying to open a PDF that I have accessed recently and whenever I try a pop up message reads "There was an error opening this document. Access denied." I went to preferences and unchecked "Enable Protected Mode at Startup" then selected "yes" but nothing has changed.

    practical_glaze3323Correct answer
    Participant
    March 8, 2025

    Try following the steps mentioned in this microsoft article:

     

    https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f


    I had the same issue, it was due to the file name length (too long), reduced the name down and file opened without issue. 

    14 replies

    Participating Frequently
    March 16, 2020

    Is this document on a network drive? Try copying the PDF to your C drive and see if it opens from there. 

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    aeabdel7Author
    Participating Frequently
    March 16, 2020

    I tried copying it to the C drive but it still won't open.

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    Participating Frequently
    March 16, 2020

    Could you right click on the document and try opening it with "Chrome" and see if it opens with that?

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