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Chick_Newman
Known Participant
June 19, 2012
Answered

Unable to open Acrobat X in Windows 7

  • June 19, 2012
  • 2 replies
  • 33346 views

Acrobat was working fine this afternoon, but this evening, it won't open at all. I went to Word and tried to convert a document use pdf maker. An error popped up stating that acrobat is not activated (it was this afternoon...and all of the other CS6 applications are runing and are activated). I have no way to check this or fix it because I can't open the program. I have tried repairing the program, but repairing it has no effect. I tried restoring the system to an earlier date, but that also had no effect.

I don't know what to do. I can even open the program to debug it. ANY suggestions would be appreciated.

Thanks,

Chick

This topic has been closed for replies.
Correct answer Allta Media

Did you uninstall the CS6 Photoshop beta (if you had it installed) prior to installing CS6? Here is a link to the uninstall procedure:

http://forums.adobe.com/message/4361731#4361731

One suggestion from the CS6 forum is to use Adobe Photoshop CS6 (64-bit) as the starting point then run Help > Deactive, restart the application, enter license from this discussion thread.

2 replies

A
Allister_Frost
Participant
June 21, 2012

I have the exact same issue. Started yesterday. Cannot create .pdf from Microsoft Word. Also cannot open a .pdf from the desktop (double click) if Adobe Acrobat Pro (CS6) is set as the default application for this file type. The same issue has appeared on both my laptop and desktop machines (both using same licence key in accordance with the EULA)

Setup: Windows 7 Ultimate 64bit, running Adobe CS6 Design Standard and Microsoft Office Pro 2010

C
Chick_NewmanAuthor
Known Participant
June 21, 2012

I did a Google search on this problem. On one thread (where and Adobe

moderator contributed comments), I found that Adobe was made aware of

this problem in 2009, but it was unable to reproduce the problem, so it

wasn't able to provide a fix. Apparently that is still the case. One

theory is that the problem occurs about 30 days after installation (in

my case it was 38 days), suggesting that it is a foul up of the

activation key. In any event, I went to the uninstall programs dialog,

specifically uninstalled Acrobat X (it should be listed separately from

the CS6 program). After uninstalling then rebooting, I inserted the CS6

disk, and put a check box next to the Acrobat program (left all the

other applications unchecked), then clicked next to install Acrobat.

Acrobat X installed without problem; I rebooted and now it works

flawlessly. The interesting thing to see is whether this problem occurs

in another 30 or so days.

Chick

A
Allister_Frost
Participant
June 21, 2012

I found a fix on the Acrobat forum. The issue is related to the activation timing out after 30 days' use. To fix the problem see this post: http://forums.adobe.com/message/4507225#4507225. Worked first time for me.

Allta Media
Community Expert
Allta MediaCommunity ExpertCorrect answer
Community Expert
June 19, 2012

Did you uninstall the CS6 Photoshop beta (if you had it installed) prior to installing CS6? Here is a link to the uninstall procedure:

http://forums.adobe.com/message/4361731#4361731

One suggestion from the CS6 forum is to use Adobe Photoshop CS6 (64-bit) as the starting point then run Help > Deactive, restart the application, enter license from this discussion thread.

    S
    Sophia1946
    Participant
    December 11, 2014

    Your solution worked! Thanks you so much.

    Sophia

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