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Kuljeet Kaur
Participant
January 1, 2022
Answered

Unable to open and fill canadian immigration documents

I have subscription of adobe acrobat pro dc, still i m not able to open canadian immigration documents. Can anybody help me to figure out this issue

Dave Creamer of IDEAS
Dave Creamer of IDEASCorrect answer
Community Expert
January 1, 2022

Definitely no:

David Creamer: Community Expert (ACI and ACE 1995-2023)
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37 replies

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
August 27, 2025

Here is a short video showing the AME Designer PDF issue:

https://youtu.be/bco58ni8Aig

Jump to 1:15.

 

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David Creamer: Community Expert (ACI and ACE 1995-2023)
mohawkly_3594
Participant
October 5, 2024

The best way around it is to download the document and open it directly through Adobe Acrobat Pro on your computer instead of through the browser.

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Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
October 5, 2024

This was answered 2 1/2 years ago:

"Download the PDF to your computer. Open it directly from Acrobat and not through the browser."

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David Creamer: Community Expert (ACI and ACE 1995-2023)
warm_customers5085
Participant
October 11, 2024

Hello, I have the same issue but worse: I cannot open the PDF file because I cannot download the latest version of Acrobat Reader, I get the message that my Mac needs to be 10.15 and mine is 10.14.6. What are we supposed to do, buy a new Mac just to open their form? I would be grateful for any tips/help about what I could do to open this document on my Mac, thank you in advance!

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Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
January 1, 2022

That typically happens when you try to open a AEM/LiveCycle Designer PDF in a browser. You will "Please wait..." forever. 

 

Download the PDF to your computer. Open it directly from Acrobat and not through the browser.

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David Creamer: Community Expert (ACI and ACE 1995-2023)
    Kuljeet KaurAuthor
    Participant
    January 1, 2022

    Thanks, is their any other option , so that i can see this document in browser

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    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    January 1, 2022

    Not if it's the type of pdf that I think it is. 

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
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