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Thomas34678434dutv
Participant
January 17, 2024
Question

Unable to open multiple PDFs

  • January 17, 2024
  • 1 reply
  • 301 views

Hello everyone,


Opening multiple PDFs on a network share doesn't work. I can open just one and as soon as I double click on another PDF, it doesn't open.

 

I've disabled protected mode to see if this option is a problem, but it's not.

 

Do you have a solution for this problem?

 

Thanks !

    This topic has been closed for replies.

    1 reply

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    January 18, 2024

    Hi @Thomas34678434dutv,

     

    Hope you are doing well. Sorry for your experience.

     

    Looking at the description, it could be an issue with the location whitelisting from the server. Would you mind checking and adding them to the list? The steps can be found here: Trust Methods — Acrobat Desktop Application Security Guide.

     

    Once done, try with smaller sample files. Also, please capture a recording for the workflow in case things go south.

     

    If this does not help, please share network logs with us so we can share the same with the dev team for further investigation. You can check out how to get one from here: Collect Charles Proxy logs to debug SSO issues in Creative Cloud 

    Alternatively, you can also share fiddler logs with us. Steps here: Capture Adobe Campaign SOAP traffic with Fiddler

     

    Look forward to hearing from you.

     

    -Souvik

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