Unable to open pdf attachments in email's

Forum|Forum|9 years ago
December 7, 2016
1 reply
2079 views

I have had problems when forwarding attachments with e'mail.

I uninstalled old Adobe and re installed latest version.

Am using windows 7 and Microsoft 2010.

Just received an email with 2 pdf attachments, I opened both attachments ,

then forwarded the received mail and again the recipatant could only open first attachment, not second one.

Edit and convert PDFs

This topic has been closed for replies.

AkanchhaS8194121

Legend

Hi Mikev64082520,

As mentioned above, when you open the attachment at your end does it opens up fine? or is it just end user unable to open the file that you forward to them?

If you are able to open the pdf attachments at your end without any problem, then there shouldn't be any trouble with the application you have installed.

Please confirm if end users are getting any specific error message?

Regards,

Akanchha

M

mikev64082520Author

Participating Frequently

Hi Akki the error message reads

There was an error opening this document .The file was damaged and could not be repaired.

Sorry can't cut a paste the reply received.

Hi

This is what I get when trying to open the 2nd file- the first one opens fine

cid:image003.jpg@01D250C1.FD6CEC90

Many thanks

Michelle Momberg

[ Mod: personal information removed ]

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