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its92226026
its92226026
Participant
January 10, 2025
Answered

unable to open second pdf without closing the first one

  • January 10, 2025
  • 2 replies
  • 467 views

is someone else is having an issue with adobe reader DC and Acrobate Pro when one pdf file is open and you want to open the second one its not open until closing the first one or it take about a minute or so to open, Its happening with multiple users and some are using just adobe reader DC and some adobe pro , I tried to check for any new update but it saying its updated, any suggestions?

Correct answer AnandSri

Hello,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
For more information, see this: https://adobe.ly/40wv6U9.

 

For testing purposes, please navigate to Menu (Windows)/Acrobat (Mac) Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View," and "Enhanced Security">OK>close and reopen Acrobat. Check if you still not able to open the PDF.

Please enable all the security options after the testing.

 

Let us know how it goes.

Thanks,

Anand Sri.

2 replies

Pamela25457173ivth
Pamela25457173ivth
Participant
March 6, 2026

Open Adobe app. Click on ADOBE, top left. Then select Preferences. Now go to options listed on left panel. Go down to and select Security (enhanced). When that opens, make sure none of the options have been selected. Close app. Open app. You should now be able to open multiple PDFs without quitting and restarting ADOBE. 

williams55630107
williams55630107
Participant
January 15, 2025

My office is experiencing the same thing with most users of both Reader and Acrobat Pro.

AnandSri
AnandSriCorrect answer
Legend
January 28, 2025

Hello,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
For more information, see this: https://adobe.ly/40wv6U9.

 

For testing purposes, please navigate to Menu (Windows)/Acrobat (Mac) Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View," and "Enhanced Security">OK>close and reopen Acrobat. Check if you still not able to open the PDF.

Please enable all the security options after the testing.

 

Let us know how it goes.

Thanks,

Anand Sri.

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