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its92226026
its92226026
Participant
January 10, 2025
Question

unable to open second pdf without closing the first one

  • January 10, 2025
  • 2 replies
  • 427 views

is someone else is having an issue with adobe reader DC and Acrobate Pro when one pdf file is open and you want to open the second one its not open until closing the first one or it take about a minute or so to open, Its happening with multiple users and some are using just adobe reader DC and some adobe pro , I tried to check for any new update but it saying its updated, any suggestions?

2 replies

Pamela25457173ivth
Pamela25457173ivth
Participant
March 6, 2026

Open Adobe app. Click on ADOBE, top left. Then select Preferences. Now go to options listed on left panel. Go down to and select Security (enhanced). When that opens, make sure none of the options have been selected. Close app. Open app. You should now be able to open multiple PDFs without quitting and restarting ADOBE. 

williams55630107
williams55630107
Participant
January 15, 2025

My office is experiencing the same thing with most users of both Reader and Acrobat Pro.

Pamela25457173ivth
Pamela25457173ivth
Participant
March 6, 2026

ICYMI: Open Adobe app. Click on ADOBE, top left. Then select Preferences. Now go to options listed on left panel. Go down to and select Security (enhanced). When that opens, make sure none of the options have been selected. Close app. Open app. You should now be able to open multiple PDFs without quitting and restarting ADOBE. 

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