Participating Frequently

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Unable to post comment in cloud-based review

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My team is creating PDFs in Acrobat Pro 2022.003.20263. We recently began using "Share this with others" to conduct browser-based reviews. (We used to do shared reviews on a SharePoint server.)

When a reviewer is logged in as a guest and tries to post a comment, he gets the message "We were unable to post your comment, please try again." (Screenshot attached) This happens intermittently, and on only one review document so far. But I'm anxious to fix it. In at least one case, the reviewer was locked out and could not reenter the review.

Does anyone know what might be causing this? Is there a way to prevent it? A workaround?

Thanks.

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Amal.Correct answer

Legend

Hi @Larry Kunz

Hope you are doing well and sorry to hear that.

A similar issue was reported earlier today, which is now resolved. Please try to sign out, reboot the computer and sign in back to start the review process again and see if that works for you.

Let us know if you still experience the issue and need more help.

Regards

Amal

C

Chelsea Crouse

Participant

Our company is also experiencing issues with commenting on review links. I created three files last week that contain comments all the way up to 9/17. Then all of a sudden, we can no longer post comments. I am worried about the lack of response here. Any update Adobe?

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andreww21895068

Participant

My organization is experiencing the exact same commenting issue. I have logged out of Creative Cloud, rebooted, logged back in, and tried two browsers (Chrome and Safari) on Mac and PC. Please help resolve this issue, Adobe.

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LDSchneider

Known Participant

Same results on my end, Windows only [minus Mac and Safari]! Still not working at all. Missed a deadline, and my team is now angy about that product ship delay (delay = -$$$) as well as frustrated at my promise of "easy, collaborative PDF reviews".

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LDSchneider

Known Participant

I and one reviewer tried the various suggestions and workarounds above. Still no luck for either of us!

Help us, Adobe Support, you're our only hope!

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Madison31854173p7zi

Participant

I tried the same suggestions and am also having the same issue with posting comments in the document. Does Adobe have a workaround?

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Amal.

Legend

Hi there,

There was an internal issue with the services, which is now resolved. Please log-out on the document cloud and re-login and see if that fixes the problem.

Let us know how it goes.

Regards

Amal

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Amal.Correct answer

Legend

Hi @Larry Kunz

Hope you are doing well and sorry to hear that.

A similar issue was reported earlier today, which is now resolved. Please try to sign out, reboot the computer and sign in back to start the review process again and see if that works for you.

Let us know if you still experience the issue and need more help.

Regards

Amal

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Larry KunzAuthor

Participating Frequently

Thank you, Amal. No one has experienced the problem since I shared your response with the team. So I think it is now resolved.

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