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hawk98kansas
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August 27, 2018
Answered

Unable to print from Acrobat Pro DC running on Mac

  • August 27, 2018
  • 1 reply
  • 739 views

I am running Acrobat Pro DC Classic, v2015.006.0030448.  I have already contact AppleCare about the issue and they can not find anything wrong from the OS side.  I am running MAC OS 10.13.6  HP Printer is Laser Jet Pro M452DW

The problem is that I can not print pdf's directly from the application.  I can print the same file from a Window VM on the same machine to the same HP Printer.  When I attempt to print from Acrobat DC Pro the file spools to the print queue and the printer acts like it is going to print but just stops and nothing happens.  I have to delete the print job.

I can print the same file from the Preview App on the same MAC.  I have tried to Print As Image but no change in result.  I need help as this is becoming annoying to not be able to print from the full blown applicaiton

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Hawkkansas,

    The Acrobat version you are working on doesn't seems to be updated.

    Adobe Acrobat official update DC Classic Oct 2018 (15.006.30456) is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    Official help link: Release Notes | Adobe Acrobat, Reader

    Install the latest update and see if that brings an improvement in the application's performance?

    Regards,

    Akanchha 

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    November 5, 2018

    Hi Hawkkansas,

    The Acrobat version you are working on doesn't seems to be updated.

    Adobe Acrobat official update DC Classic Oct 2018 (15.006.30456) is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    Official help link: Release Notes | Adobe Acrobat, Reader

    Install the latest update and see if that brings an improvement in the application's performance?

    Regards,

    Akanchha 

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