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InfinityReaper
InfinityReaper
Inspiring
December 9, 2016
Answered

Unable to print from Adobe Reader

  • December 9, 2016
  • 2 replies
  • 5857 views

I have a HP DesignJet T2500 printer and I am using the universal driver. It is setup on a network print server. I can print from EVERYTHING except Adobe Reader DC. After several tries of different setting change fixes (like the print as image checkbox) I have yet to get it to print. When I have a co-worker print the same document for me with the same layout they are successful. I have recently reinstalled Adobe Reader to try to fix this as well and still no luck. Any suggestions on this issue? Other printers work fine although they are all Xerox other than our plotter being an HP.

This topic has been closed for replies.
Correct answer InfinityReaper

This also did not work on the computers that did not print PDF's. It seems the problem has vanished and everyone can now print to the printer without issue. No explanation on my end as to why it started and how it got fixed, but it's now working.

2 replies

InfinityReaper
InfinityReaperAuthor
Inspiring
January 16, 2017

This is still a problem. I have narrowed down all the computers with the issue and found that the computers with specific software have the issue. They have SolidWorks installed on their computer as a 3D CAD drawing software. This is the only difference between the computers with the printing issue and the computers without the printing issue. Has Adobe ever had issues with SolidWorks changing settings or anything similar?

Adorobat
Adorobat
Participating Frequently
January 27, 2017

Hi InfinityReaper,

Try to open any pdf file in Google Chrome/ Mozilla Firefox and print and see if that works.

InfinityReaper
InfinityReaperAuthorCorrect answer
Inspiring
March 10, 2017

This also did not work on the computers that did not print PDF's. It seems the problem has vanished and everyone can now print to the printer without issue. No explanation on my end as to why it started and how it got fixed, but it's now working.

    Adorobat
    Adorobat
    Participating Frequently
    December 12, 2016

    Hi InfinityReaper,

    Try to follow below mention steps:

    1- Check for updates, launch Reader>click Help>select Check for Updates

    2- If that doesn't work, try to launch Reader as an administrator. Locate Reader's shortcut on desktop>right click>select Run as administrator(for Windows).

    3- If you have Mac installed on the machine, enable root user account>login into the account>launch Reader and then try to print.

      Please visit this link on how to enable root user account in Mac: Enabling and using the "root" user in OS X - Apple Support

    Could you please confirm the version of Reader DC installed on the machine?

    Do you see any error message when trying to print?

    Which Operating System is installed on the machine-Windows/Mac?

    InfinityReaper
    InfinityReaperAuthor
    Inspiring
    December 12, 2016

    I will attempt running it as an admin, the Adobe Acrobat Reader DC is the newest version available, I do not have access to the computer at this time, but my PC states 15.020.20042, but I am also running pro not standard like the other user is. If Pro and Standard are virtually the same then that is the correct version.

    There is no error message, the print moves to our network print queue and then when the network print queue sends it to the printer it vanishes. The print server does not receive an error message and about half the users using this plotter have issues printing through Adobe Reader 11.0 all the way to 11.18. With this being an issue I moved one of our users to DC and updated it to the newest version to find the same issue with Adobe being the only one not printing.

    The Operating Systems are Windows 7 64Bit on a Dell Precision T series desktop. Some other computers like the Dell 6440 and the Lenovo Thinkpad T460 also see this issue, but only 2 people have noticed this issue that do not own a Precision T series since the normally do not plot.

    Edit: I have now ran Adobe Acrobat Reader DC as admin and the print job still vanishes. As stated before, I can print from any other program and it'll go to the T2500 DesignJet no problem, it is only Adobe Reader that is having the issues. This would be both Adobe Reader 11 and DC.

    Adorobat
    Adorobat
    Participating Frequently
    December 16, 2016

    Hi InfinityReaper,

    Thank you for sharing the details.

    Could you please try disabling protected mode and see if it works.

    Launch Acrobat>navigate to Edit menu>select Preferences>uncheck the box next to Enable Protected Mode at startup>then click OK

    Relaunch Reader and then try to print.

    Please note: Disabling Protected Mode is only for troubleshooting purpose. Please enable Protected Mode after troubleshooting.

    Thank You,

    Shivam

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