I just bought a new iMac, and migrated all data and apps from the old machine smoothly. I now cannot print PDFs, however. I can print from other programs, so the printer (HP ENVY 4500) is not the problem. I can open and manipulate PDFs, just not print (when I click print, I get the spinning color wheel that never stops).
I have Adobe Acrobat DC, and when I check for updates, it says there are none. My MacOS is up to date.
Thanks.
Hi @Gerard349244064m6d ,
I assume your iMac has a new M3 chip. Lately, some mac Users have been reporting problems with Acrobat printing. if everything used to work fine before, I am not really sure why this is happening.
nevertheless, have you try installing Rosetta2 on that iMac?
See apple support guidance below:
Can you confirm if installing Rosetta 2 would improve this issue?
Also, how did you installed that printer? Are you using the Bonjour Service on that mac?
If yes, See additional troubleshooting guidance from HP here:
And below how to activate the Bonjour service on mac if you see fit trying this method:
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