Skip to main content
A
Alex25290508rhoa
Participant
July 18, 2022
Answered

Unable to Print using GoToMyPC Printer

  • July 18, 2022
  • 2 replies
  • 4340 views

Greetings!

 

I am experiencing an issue when printing to a local printer using GoToMyPC. When I am remotely connected to my office computer, I am able to print to my printer at home instead of the office printer using a feature of GoToMyPC called GoToMyPC Printer. It works for programs like Word, but not Acrobat DC, preventing me from printing PDFs.

The error I get is a pair of dialog boxes that pops up. The first is “This document cannot be printed.” followed by another saying “An error occurred while printing the document.” The printer then spits out a blank page.

Here are the steps I’ve taken so far to try and resolve this issue:

  1. I verified that I am using the standard page size (letter) rather than a custom one when printing the PDF.
  2. I installed the 21.007.20099 Planned update well as the new planned updates up to and including the 22.001.20169 Planned update.
  3. I uninstalled the 32-bit version of Acrobat DC and installed the 64-bit version of the program.
  4. I installed the Reader version of Acrobat to see if is also experiencing the issue. It is.
  5. I reinstalled GoToMyPC and made sure I had the latest version. To be clear, I can print to the local printer using other programs without issue using the GoToMyPC printer feature without issue.
  6. I removed and re-added the printer via GoToMyPC.
  7. I tried using the latest version of NovaPDF (the print driver that GoToMyPC uses to provide this print option.)
  8. I reset the user preferences of Acrobat DC by deleting the relevant folders.

Please let me know if there’s anything else I can try. I would very much appreciate any help. Thanks!

 

    This topic has been closed for replies.
    Correct answer Gary27527953n5g9

    I was having similar issues.  Here is how I resolved not being able to print Adobe documents from my remote gotomypc session...

    - Go to print

    - Click "Advanced" button

    - See if "Print As Image" is checked.  If so, uncheck it.  

     

    When I followed these instructions, I was able to print Adobe files again.

    2 replies

    G
    Gary27527953n5g9Correct answer
    Participant
    December 11, 2022

    I was having similar issues.  Here is how I resolved not being able to print Adobe documents from my remote gotomypc session...

    - Go to print

    - Click "Advanced" button

    - See if "Print As Image" is checked.  If so, uncheck it.  

     

    When I followed these instructions, I was able to print Adobe files again.

      Amal.
      Amal.
      Legend
      July 19, 2022

      Hi there

       

      Hope you are doing well and sorry to hear that.

       

      As you have tried most of the troubleshooting steps with no success, Please try the workaround as mentioned below and see if that helps:

      1. Right click on your PDF file. (NOT AN OPEN PDF)
      2. Click Properties.
      3. 'Opens with:'.
      4. Select Chrome and click OK.
      5. Now, the next time you open a PDF file it should open in a new Chrome tab. and then print from chrome window.

       

      Let us know how it goes.

       

      Regards

      Amal

        D
        defaultfmq8wh558x56
        Participant
        August 5, 2022

        Hello!

         

        I work in IT and this issue is creating a major issue with clients that use GoToMyPC and Adobe Acrobat / Reader. I was first alerted about this issue about a month ago. The issue definitely starting happening after an Adobe update. I was hoping Adobe would have come out with a patch / update to fix this by now and that is how I stumbled upon this thread. In hopes to help eleviate any frustrations with others having this issue, I wanted to present my findings and offer a REAL workaround to this problem. The fact that an employee at Adobe calls THIS as solution and marks the topic as solved is appalling. Telling a user to instead open a PDF document in a DIFFERENT program and then print is NOT a solution. If fact, it highlights and verifies that the issue is with Adobe. Sadly, this is the current state of software support these days. Adobe needs to get on the ball and stop releasing updates that break basic functions. But I digress... here is what I found is the real workaround to this problem until Adobe finally fixes it:

         

        In the Adobe print window, make sure the GoToMyPC printer is selected

        At the bottm left of the print window, click on Page Setup

        Change the SOURCE to "Automatically Select"

        Click OK, and you should be able to print to your GTMPC printer

         

        I found that this setting stays in place while Adobe remains open. If you close Adobe or reboot, you will need to change the setting again.

          D
          dspeelman
          Participant
          August 17, 2022

          Thank you - I like this better than changing the face of my pdfs to google.

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices