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September 5, 2023
Question

Unable to reinstall Adobe Acrobat DC or manually install a patch

  • September 5, 2023
  • 0 replies
  • 406 views

Hi all,

I'm using Technical Communication Suite, and I recently started getting errors regarding AcroTray.exe. My IT suggested I uninstall and reinstall Adobe Acrobat DC. I uninstalled it and now I'm unable to install it again (using the TCS setup) and I get error 1624.

 

I downloaded the Windows 64-bit updates from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2023qfe.html#dccontinuousaugtwentytwentythreeqfe

However, when I try to start it, I get the following message:

So now I'm at a loss what to do and I don't even have Acrobat anymore which I need for my daily work. I'd appreciate any help on this. Thanks all!

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