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Participant
March 3, 2023
Question

Unable to reinstall Adobe Acrobat Pro

  • March 3, 2023
  • 1 reply
  • 1240 views

I have a creative cloud subscription, but I have problems with Acrobat.  Severl menus (such as sharing via email) are blank.  I followed recommendations to uninstall and reinstall the appication, but that does not work for me.  When I try to uninstall, I get the message that it failed to uninstall.  When I go to the application folder and use the uninstaller, the application disappears, but creative cloud still claims it is installed.  I removed and reinstalled creative cloud, but it continues to show that Acrobat is installed.  Any suggestions?

 

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1 reply

Abambo
Community Expert
Community Expert
March 6, 2023

Use the Creative Cloud Cleaner Tool to completely uninstall the software. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

ABAMBO | Hard- and Software Engineer | Photographer
Participant
March 8, 2023
Thank you! I will give this a try.

Frank