Unable to reinstall Adobe Acrobat XI Pro

Forum|Forum|1 year ago
January 11, 2025
1 reply
712 views

I purchased Adobe Acrobat XI Pro several years ago. My old computer DIED and there is no way for me to deactivate the application on this computer. I was able to download my old Adobe Acrobat XI Pro with my serial number on my NEW computer, however, just days after doing this, I'm getting a message: "The serial number XXXXX is already in use by the maximum allowed computers. You need to deactivate another computer within 15 days to use this product." HOW DO I DO THIS? I don't want to purchase another adobe product as I had no problems with the Acrobat XI Pro -- I didn't need any updates to that program. I signed into my Adobe account and tried to deactivate my old computer but it is not even listed. If this is a way for Adobe to make me purchase another program...I'm not happy!

I

General troubleshooting

try67

Community Expert

Unfortunately, no. Even if you could, Adobe disabled the activation servers for Acrobat XI, so it won't work anyway.

AnandSri

Community Manager

Hi,

I hope you are doing well.

As correctly mentioned above by our expert, that the Activation server for the Acrobat 11 is no longer available, as the product is an End of support product and support for Adobe Acrobat 11.x and Adobe Reader 11.x ended on October 15, 2017. For more details, please see this article: https://adobe.ly/4hgI1jX

Adobe strongly recommends that you update to the latest versions of Adobe Acrobat and Adobe Acrobat Reader. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.

I hope this information helps.

Thanks,

Anand Sri.

wesn28667742

Participant

am a perpetual license holder. My purchase agreement does not have an expiration date. While I acknowledge that Adobe no longer provides updates or security patches (Technical Support), the core right to activate and use the software remains valid. By failing to reset the activation counter, Adobe is effectively revoking a license I paid for in full.

If the software is still capable of pinging your servers to tell me the 'limit is reached,' then the activation handshake is still functional. Therefore, the ability to reset that limit must also exist within your internal tools. I am asking for a specialist who has the 'Write Access' to modify the activation count for legacy serials.

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