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jamiej55454242
Participant
Jan 7, 2019 2:57 PM UTC
Question

Unable to Resize text boxes

Good Morning,

In my office, most of the users are using Reader DC. with the exception of 1 user (so far) when we open a PDF we can resize the text boxes.

One user is unable to do this. even with new or existing text boxes they cannot be resized. I can save the document and open it on another PC and can resize the text boxes, but then save it and send it back it still will not resize. I am sure this is as setting issue or possibly registry.

I have uninstalled and re-installed it - didn't work

I uninstalled, deleted all the associated files and re-installed it - didn't work

I uninstalled, deleted the files, deleted everything in the registry related to acrobat reader (thinking that it might be a setting from another previous version of reader) re-started the PC and re-installed - didn't work.

Any advice?

OH Yeah Win 7 Pro PC

Thanks in advance

27 replies

trebuchetgroup
Participant
Mar 5, 2025 6:32 PM UTC

I was unable to move or resize boxes or select text within text boxes. I finally tried closing out of the application and reopening it, and that fixed it.

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DAE3090075952ci
Participating Frequently
May 22, 2024 8:31 PM UTC

I resolved this problem in Adobe Reader DC by combining the tips from Just_A_Regular_User and Michelle26545398px0y:

  1. In Acrobat, sign out of Adobe
  2. Run the Repair program (in Add or Remove Programs > Adobe Acrobat > Modify, then follow the screen prompts to Repair)
  3. Open Acrobat and sign back into Adobe

For me, this fixed the problem of not being able to move or resize the "box" of a text box comment.

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KEVINMCDONALD
Participant
Aug 7, 2024 3:24 PM UTC

This issue just came up for me in both their "new and not necessarily improved" view and traditional view of Acrobat Standard.  I was able to fix it with just the sign out and sign back in step (no repair required). 

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    chuck_9869
    Participant
    Aug 9, 2024 1:52 PM UTC

    Thanks, Kevin.

    I had this problem on a recent document with the traditional view as I had multiple documents open for a couple of days as I was working on a project.  When I closed all documents and then reopened the recent document I wanted to add a text box to, resizing of the text box worked normally.

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      Just_A_Regular_User
      Participant
      Jul 18, 2022 5:58 PM UTC

      Had this same problem in Windows 10 Pro with Adobe Acrobat DC Pro. Have a possible fix.

       

      Per Adobe support, one fix to try is to repair the Adobe Acrobat install. To do this, go to Windows Start button, click on Settings (cog wheel icon in Win 10), then click on Apps, then click on Apps and Features, then click on Adobe Acrobat in the list of Apps.

      When you click on Adobe Acrobat in the Apps list, you get 2 options: Modify and Uninstall.

      Click on Modify, then choose the Repair option.

      This will start the Adobe Acrobat setup window, and step through a process to check and repair the installing of Adobe Acrobat.

      When the Setup Repair routing finishes, click Finish to exit it and then restart Adobe Acrobat, and see if the problem is fixed.

      Again, this worked for us in Windows 10 Pro and Adobe Acrobat Pro DC, July 2022. Happy Hunting.

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        Lena Campbell
        Participant
        Jan 23, 2023 7:26 AM UTC

        Just_A_Regular_User,

         

        Thank you for your recommendation. After days of frustration, my problem is fixed.
        Windows 10 Pro and Adobe Acrobat Pro DC (64 bit)

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        Todd24723033yg2w
        Participant
        Mar 27, 2023 4:37 PM UTC

        Can you relay to us how it was fixed?  

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        Meenakshi_Negi
        Meenakshi_Negi
        Legend
        Jan 11, 2019 8:08 PM UTC

        Hi Jamiej,

        Sorry for the delay in response.

        When you say you cannot resize the box, could you please let us know which box you are referring to?

        Are you adding the text box using the comment tool?

        Please elaborate on what exactly you are trying to do?

        It would be helpful if you can share the screenshot and the workflow you do.

        To share the screenshot, use the steps provided below:

        - Click on the insert icon provided in the reply window as shown below:

        - An Insert Image window will appear.

        - Then click on Insert Image and browse the location where you have saved the screenshot file.

        - Select the file and click on Open > Insert Image.

        We will be waiting for your response.

        Regards,

        Meenakshi

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        jamiej55454242Author
        Participant
        Jan 14, 2019 7:26 PM UTC

        Meenakshi,

        Thanks for your response. Basically it's only a few users who are having this problem.

        We are using reader DC on Win 7 and a document is created with a text box. the document is saved and forward to other users. Most users are able to resize the text box, but a few users can not. I've tried uninstall and re-install to no avail.

        Any suggestions.

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