Unable to restore purchase, may i know how do I solve it please??? Thanks!

Hi there 

Hope you are doing well and thanks for reaching out. 

You may get an “Unable to restore purchases” error if you are not signed in to the account that you used to purchase your subscription. So, make sure that you sign in to your subscription account before restoring your purchases. 

For more information, please check the help page https://adobe.ly/4eMe7UD