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J
jmt111
Inspiring
May 10, 2018
Question

Unable to save file as Word document

  • May 10, 2018
  • 1 reply
  • 1700 views

I have a 276 page PDF that was scanned as a black and white scan. I performed OCR on it using Adobe Acrobat. When I try to save it as a Word .docx file, I get the following error message: “Acrobat failed to send a DDE comment.” What is the meaning of this error?

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1 reply

AnandSri
AnandSri
Legend
May 10, 2018

Hello Jmt,

We apologize for the inconvenience caused, as per the description above, you are getting an error message while converting a PDF file to Word, error: "Acrobat failed to send a DDE comment", is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.

You can also refer and try the solution from the following Adobe article Fatal error - Acrobat failed to connect to a DDE server

If the issue persists, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

J
jmt111Author
Inspiring
May 12, 2018

You are correct; I am getting an error message while converting a PDF file to Word, error: "Acrobat failed to send a DDE comment.” No updates are available.

I am using Version 10.1.16 on Windows 10. I am able to save other PDFs to Word.

J
jmt111Author
Inspiring
May 15, 2018

In the end, I was unable to figure out what was causing these issues. I opened the problematic PDF using Nuance Enterprise PDF Converter and was able to convert the file to Word without any errors.

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