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myriamr2317098
Participant
January 5, 2018
Question

Unable to send a PDF for signature

  • January 5, 2018
  • 13 replies
  • 42328 views

I am unable to send a PDF for signature because it tells me to upgrade. I click on the upgrade button but nothing happens. Is this because I only have the trial version and need to purchase the license for this to be resolved?

    This topic has been closed for replies.

    13 replies

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    kimberleyc21793636
    kimberleyc21793636
    Participant
    August 13, 2018

    I am also having this issue. It goes to the upgrade button, and then when pressed changes to start now (just as the above few posters).

    I have adobe sign included in my CC subscription, and I am able to send through the web adobe sign, just not in Acrobat Pro DC.

    Adorobat
    Adorobat
    Participating Frequently
    August 13, 2018

    Hi Kimberleyc,

    Could you try signing out of Acrobat Pro DC, sign back in and try again. If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

    Let us know if you need any help.

    Shivam

    kimberleyc21793636
    kimberleyc21793636
    Participant
    August 13, 2018

    Hey, Thank you for your advice.
    I had done the check for updates before posting, I have the most up to date version.
    I also did the repair installation, however didn't reboot straight afterwards. I have since rebooted, and it is still happening
    After all this I did the sign out, sign back in - it is still happening.

    Should I uninstall the application and then reinstall?

    Cheers,

    Kimberley

    V
    victorl89256312
    Participant
    March 4, 2018

    I have the same problem.  Have you figured out the solution to this yet?

    Adorobat
    Adorobat
    Participating Frequently
    February 19, 2018

    Hi Myriamr,

    Sorry for the delay in response.

    As per the issue description mentioned above, it seems you are using Adobe Reader to send PDF files for signatures. You may subscribe to Adobe Sign or Acrobat Pro DC to send documents for signatures. Please refer to this link for more info: Do more with PDFs | Adobe Acrobat DC

    Let us know if you have any further questions.

    Shivam

    I
    irinas45702948
    Participant
    February 20, 2018

    I have Acrobat DC, still not able to send it for signature. Get an error message all the time

      Adorobat
      Adorobat
      Participating Frequently
      February 20, 2018

      Hi Irinas,

      Would you mind sharing the complete error message you are getting when trying to send pdfs for signature?

      Also, let us know the dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to: Identify the product and its version for Acrobat and Reader DC

      There is a possibility that you have the Classic version installed on the machine which doesn't include send for signature option as the following thread discusses:

      Send for Signature is not available under tools in Acrobat Pro DC

      Thanks,

      Shivam

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