Unable to set up Pro XI for my printer and screen resolution

Forum|Forum|7 years ago
May 4, 2018
3 replies
685 views

I have recently purchased a new printer which has installed correctly, however I am unable to scan automatically with it. When I enter the Custom Scan screen I have 2 options for scanners: TW or WIA prefixes for the same device. The TW version accepts presets but does not connect. The WIA version does not accept presets so I have to scan manually. Both versions are the same device.

In an attempt to resolve this problem I uninstalled and reinstalled my Acrobat Professional XI and now cannot set the screen resolution as it was before

Scan documents and OCR

This topic has been closed for replies.

Correct answer Lovekesh Garg

There could be multiple root cause for this issue like drivers problem, connectivity problem, compatibility issue, hardware issue or installation problem. Please try some troubleshoot option available in the link https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html.

Note: Acrobat Pro 11 is already declared as End of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

For detailed information, please refer to End of support for Adobe Acrobat XI and Reader XI

Adorobat

Participating Frequently

Moving to Scanning & OCR

Adorobat

Participating Frequently

Hi Brianinkathu,

As per the issue description mentioned above, you are unable to set the screen resolution for the scanner when trying to scan in Acrobat Pro XI, is that correct?

Could you try clicking "options" next to scanner's list and select "show scanner's native interface (screenshot below) > click Scan and check if you are getting options to set resolution?

Thanks,

Shivam

Lovekesh GargCorrect answer

Adobe Employee

There could be multiple root cause for this issue like drivers problem, connectivity problem, compatibility issue, hardware issue or installation problem. Please try some troubleshoot option available in the link https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html.

Note: Acrobat Pro 11 is already declared as End of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

For detailed information, please refer to End of support for Adobe Acrobat XI and Reader XI