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xxnikiee
Participant
April 12, 2025
Answered

Unable to share or upload PDF to cloud

  • April 12, 2025
  • 1 reply
  • 951 views

I'm not able to share or upload PDF to cloud. I've tried desktop app (up to date), mobile app and browser.
I've used multiple accounts.

 

When I try to share to cloud using the desktop app, it says file name contains illegal characters eventhough there's none (I've tried a variation of names). Have tested with different files but still unable to. I just keep getting random error messages (not using right file name/not connected to internet etc).

I managed to upload on browser but unable to share. It wouldn't load or allow me to share. (when i click share, nothing happens).

I've also tried using with VPN ON/OFF.

HELP

    Correct answer creative explorer

    @xxnikiee Even if you don't see them, there might be invisible characters in the filename before the 't' of text. I sometimes copy and paste text, whcih sometimes have hidden weird characters. Try renaming the file to something extremely simple like "1.pdf" and see if that works. If it does, the original filename likely had an issue. 

    With the web browswer, did you try clearing your browser's history, cache and cookies. Then, close and reopen your browser and try again. Your browser might be holding onto outdated information that's preventing the share function from working.  

    The first screenshot did say to make sure your internet is connected. Which of course tells me you aren't connected. When was the last time you updated Acrobat? I know for a fact that I was using a different Adobe app, with InDesign, and it wouldn't work properly. I did an update, and it all worked out. Maybe try you an update; if it doesn't work, uninstall it, and re-install 

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity ExpertCorrect answer
    Community Expert
    April 12, 2025

    @xxnikiee Even if you don't see them, there might be invisible characters in the filename before the 't' of text. I sometimes copy and paste text, whcih sometimes have hidden weird characters. Try renaming the file to something extremely simple like "1.pdf" and see if that works. If it does, the original filename likely had an issue. 

    With the web browswer, did you try clearing your browser's history, cache and cookies. Then, close and reopen your browser and try again. Your browser might be holding onto outdated information that's preventing the share function from working.  

    The first screenshot did say to make sure your internet is connected. Which of course tells me you aren't connected. When was the last time you updated Acrobat? I know for a fact that I was using a different Adobe app, with InDesign, and it wouldn't work properly. I did an update, and it all worked out. Maybe try you an update; if it doesn't work, uninstall it, and re-install 

    m
    X
    xxnikieeAuthor
    Participant
    April 15, 2025

    I have tried multiple names - R1, test, 1 alike and its still not working. I have also cleared all my browsing data twice. Closed and rebooted both browser & my laptop.

    I have also checked to see if I have the latest Acrobat, which I do.

    Just in case anyone finds this post with a similar problem: after checking with IT, we think it may be a cloud security issue.

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