Unable to sign a document

Question

EDITThis has been sorted, there was a firewall rule stopping it from loading properly.------------------------------------------------------------------------------------------------------------I have been sent a document at work that needs to be signed but the signature fields don’t open on my machine, the link goes to the Adobe Acrobat Sign page on the Web (tried on both Edge and Firefox). I have sent the email to my home address and it opens fine on my computer.Does anyone have any suggestions of what to look at on my work machine or firewall to get this to sign. It used to work fine up until a couple of weeks ago.Any help would be most appreciated.Thank You

PriyankaVishwakarma · Answer

Hi @tonye6878897,Thank you for sharing what helped resolve the issue for you. This will certainly be helpful for others running into a similar problem.We really appreciate the time and effort you took to investigate the issue and identify that a firewall rule was preventing the signing components from loading correctly, and that document signing is now working as expected.We're glad to hear the issue has been resolved. If you have any other questions or run into any further issues, please let us know.Thanks,^PV

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