Unable to "Sign in" to Acrobat

Question

Hi - can anyone help?

I am on Windows 10, version 22H2

I have updated the latest Adobe Acrobat app on my PC. However once installed i am clicking "sign in" to get into my account & retreive my documents, but nothing is happening....i am directed to no sign in page, simply nothing happens.

I can sign into my account online, but i need the App version to complete for the purposes i require.

I am stuck & stressed! Any help appreciated

creative explorer · Answer

@rachel_1406 what version are you using for Acrobat? The paid version or the free Acrobat Reader version. When you updated the software, did you do this through the adobe.com website, a third party website.

To log in, you need to log-into adobe.com. Click on apps on the side. And click on three dots as shown to open the drop-down menu

The key thing is making sure you have the right user account too. I have two different accounts...hence why this screenshots shows I need to install it, while if I use my other log-in, it would say 'Open,' not 'Install'

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