Unable to sign my documents because I forgot my ID password.

Forum|Forum|9 years ago
December 8, 2016
1 reply
1337 views

I forgot my signature ID password. The instructions told me to delete the profile and create a new one. It showed me how to delete that profile by going into Digital ID and Trusted Certificate Settings. But once I select Remove ID, and agree to proceed, delete, and agree to accept the consequences, I get a prompt asking me to enter the password. Ugh. How do I recover my password?

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Correct answer Adorobat

Hi stevenb68506012,

You might try adding new ID without deleting the existing one.

Please visit the following link for the same:

Digital IDs in Acrobat DC

Let me know if you face any issue while following the steps.

Thank You,

Shivam

AdorobatCorrect answer

Participating Frequently

Hi stevenb68506012,

You might try adding new ID without deleting the existing one.

Please visit the following link for the same:

Digital IDs in Acrobat DC

Let me know if you face any issue while following the steps.

Thank You,

Shivam

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